8617736734100
8617736734100
FAQ
FAQ – Frequently Asked Questions
Product & Customization
Q1: What furniture products does Reye Furn mainly manufacture?
We focus on four core categories: ergonomic office chairs, gaming chairs, modern dining chairs and bar stools, plus matching commercial furniture for offices, restaurants, hotels and co-working spaces. We update our product line quarterly to follow North American and European market trends.
Q2: Do you provide OEM/ODM customization services?
Yes, we offer full OEM/ODM support. You can customize fabric/color, armrest style, base material, logo embroidery/printing, outer packaging and even product structure. The MOQ for custom models starts at 100 units per SKU.
Q3: Can I order samples before placing a bulk order?
Yes. Standard samples are available at sample cost, which is fully refundable upon formal bulk order confirmation. Custom samples take 7–10 days to produce.
Order & MOQ
Q1: What is your minimum order quantity?
Standard ready-to-ship models: MOQ starts at 100 pieces
OEM custom models: MOQ starts at 200 pcs per SKU We also support mixed-container orders for multiple standard models to help new clients test the market.
Q2: What payment terms do you accept?
We accept T/T (30% deposit, 70% before shipment), L/C at sight . For long-term cooperative partners with good credit, we can negotiate more flexible payment terms.
Q3: Can I modify my order after production starts?
Modifications are accepted within 48 hours of order confirmation. Once production is underway, we will evaluate feasibility based on production progress and minimize any impact on delivery time.
Lead Time & Shipping
Q1: What is your typical production lead time?
Standard stock models: 7–15 days
Bulk standard orders: 25–35 days
OEM custom orders: 35–45 days Thanks to our stable in-house production lines, we maintain a 98% on-time delivery rate even in peak shipping seasons.
Q2: Can you guarantee on-time delivery for large orders?
Yes. We have a dedicated production scheduling team and reserve capacity for key clients. For orders over 1,000 units, we provide a detailed production timeline and weekly progress updates to ensure delivery as scheduled.
Q3: What shipping terms do you support?
We support EXW, FOB, CIF and DDP. We can arrange sea freight, air freight and express delivery, and work with reliable forwarders to offer competitive shipping rates.
Quality & Certifications
Q1: What international certifications do your products have?
Our products comply with BIFMA X5.1 (office chair standard), CE, CARB P2 and use FSC-certified wood materials. Full test reports and certification documents are available upon request for customs clearance or project bidding.
Q2: How do you control product quality?
We implement a 4-step QC system:
Raw material incoming inspection
In-line semi-finished product inspection
100% function testing for finished products
Pre-shipment random sampling Clients are also welcome to arrange third-party inspections (SGS, BV, etc.) before shipment.
Q3: What is your warranty policy?
We offer a 2-year warranty for the metal frame and structural components, and a 1-year warranty for upholstery and accessories. For production defects, we provide free replacement parts or credit on future orders.
After-Sales & Cooperation
Q1: What if I receive damaged or defective products?
Please contact your sales representative within 7 days of delivery with photos and batch numbers. We will confirm the cause and provide solutions: replacement parts, re-delivery or corresponding compensation.
Q2: Do you support drop shipping?
For long-term retail partners, we offer drop shipping with neutral packaging. Please contact our sales team for specific conditions and pricing.
Q3: Can I visit your factory?
Yes, we warmly welcome client visits. Please contact us 3–5 days in advance to arrange the visit schedule and airport pick-up service.